SNAIL PET FOOD MAT

CANCELLATIONS:

Orders can be easily canceled before the shipment and payment is processed by contacting us through our phone number or email. If the shipment and payment is processed already and you would like to cancel an order, it must be within 24 hours of the time the order was placed. Please email us the reason for your cancellation, your order number, and a copy of your receipt. Refunds may take up to 30 days to process, depending on your financial institution.

NON-DEFECTIVE PRODUCT RETURNS:

Any Snail Werx Inc. product that is returned and is non-defective incurs a 28% restocking fee. This is due to the limited availability and customization of our products.

WARRANTY ON OUR PRODUCTS:

Each Snail Werx Inc. product is entitled to its own, unique warranty. Each warranty for different products may vary, and they are clearly displayed in most item's descriptions. Restocking fees may also apply to particular items, due to their customization and availability. If you have a question about an item or its warranty details, please contact us.

USED/ REFURBISHED PART WARRANTY:

Any and all of the used/refurbished parts purchased from Snail Werx Inc. have a 30 day warranty. If a part is faulty or damaged, we will replace the part, if it is within 30 days of purchase. If we are out of the part in question and it cannot be replaced with another, you will be issued a refund. Refunds may take up to 30 days to process, depending on your financial institution. 

SATISFACTION GUARANTEE:

We stand behind our products and our work with pride, if there is something that you are unsatisfied with, please contact us and we will rectify the issue. Snail Werx Inc. has a 30-day satisfaction guarantee. Restocking fees may apply due to the customization and availability of many of our products.

The Snail Werx Inc. warranty procedure is as follows:

1. Please begin this process by first contacting one of our Snail Werx Inc.team members. You can contact us through our provided phone number or email. Some products may need to be sent to us for further inspection before the rest of the warranty process begins.
2. Please email us a detailed description of the fault in the product that you received. Also, please attach your order number and a copy of your receipt for the original order to this email. 
3. Once we contact you in regards of the claim and details on your product, we will provide a claim number. This claim number will need to be printed in two copies. One copy is to be attached to the outside of your package, and one copy needs to  be placed inside your package with your product. The customer is responsible for the means of shipping to Snail Werx Inc. Restocking fees may be applied, depending on your products warranty.

Please utilize this shipping address in this format:

Snail Werx Inc. ATTN: WARRANTY CLAIM

1747 Independence BLVD

Suite E1 

Sarasota, FL 34234

4. Once we receive your product, we will assess the issue. If Snail Werx Inc.finds the part, product, or component to be defective within the specific warranty period, we will address the issue. We may choose to repair, replace, or refund the product, depending on the extent of the fault in the product.
5. The shipping process and details for the return shipping of warranty claims are the same as with any other order. Refunds may take up to 30 days to process, depending on your financial institution.